A SyncEzy Infusionsoft Success Story!
Gallant Plumbing is a Plumbing Business located in Burwood, Victoria that specialises in working with Property Professionals. They have a team of 30 people including office staff, plumbers and apprentices, and although they do project work, they specialise in maintenance plumbing.
Gallant are simPRO users for their job management, but found that they were not doing what was required in following up with quotes, and were losing business as a result. Their conversions rates were not what they wanted them to be and something had to be done. Edward Clarke, the owner of Gallant Plumbing, found out about Infusionsoft and SyncEzy and they jumped at the opportunity to improve their customer service, and in general, improve process and make everything more seamless.
The transition was smooth, with support being found with Hari, who carried out the onboarding. Sophie said that she was very nervous that emails would go out to the wrong people at first, but that Hari took the time to go over everything and eliminate the risk of a new system doing the wrong things by mistake. Sophie said that Hari and his team were excellent to work with.
Sophie said that the implementation of Infusionsoft and SyncEzy has taken their customer service to the next level, and has helped them to reach their clients with a “WOW” factor that wouldn’t have been possible before. She says that most of the new processes are now happening without her even really being aware of them and they makes a big difference. Seamless customer service adds that level of professionalism and every company aspires to be highly professional.
Time has also been a big factor in the changes that have been experienced by Edward and Sophie and the rest of the Gallant Plumbing team. They are not spending much time at all each day in Infusionsoft, but it is completing tasks that would have taken so much time manually that they simply wouldn’t have been possible.
“The implementation of SyncEzy at Gallant has been well worth-while. Infusionsoft has added that extra level of professionalism and has enhanced our customer service experience. The feedback from clients has been great and we have SyncEzy to thank for that!”
-Edward Clark, Owner, Gallant Plumbing
If you would like to see results like these in your business, contact us now.
The implementation of SyncEzy at Gallant has been well worth-while. Infusionsoft has added that extra level of professionalism and has enhanced our customer service experience. The feedback from clients has been great and we have SyncEzy to thank for that!Edward Clark