social media

Measuring customer satisfaction intelligently

There are many, many ways to ask for feedback here is one that relies on the ever so popular net promoter score based scoring system. It’s simple, short and gets results. The customers get one single email that asks to rate your service on a scale of 1 to 10....

Social Media the right way ?

How to do social the right way with less than 30 minutes every two weeks ? You know the story, you’ve seen businesses who create social media pages only to neglect them after a single post. They are everywhere, across multiple social media platforms. Modern customers...

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