Zoho Desk

Turning support tickets into customers

For many businesses, their main communications channel is email, with prospective clients and existing clients using email to ask questions, request pricing and send requests. For too long, customer service staff have needed to copy & paste email threads (or...

simPRO to Zoho Desk Integration: Walkthrough

by Rich | SyncEzy | simPRO, Zoho Desk

We’ve built the simPRO to Zoho Desk integration for companies needing to: Turn tickets in their customer support channel turned into quotes and jobs Create a link between your simPRO jobs and your help desk so you can provide fast support to your clients Capture...

How to Automate Quote Follow-Ups and improve closure rate with SyncEzy using Zoho

by Penelope Horton | Customer Service, Updates, ZOHO CRM, Zoho Desk

A successful sales closure rate is an integral component of all businesses, no matter the industry. Luckily there is a formula and a set of rules that can significantly increase a potential sale going all the way. An essential sales rule that is easy to complete is...

10 Reasons You Need an Online Help Desk

by Hari | Customer Service, Zoho Desk

Have you outgrown your manual customer support methods? Are customer requests slipping through the cracks? The time may have come for you to consider a better way to manage your customer service – an online help desk platform. Here are 10 reasons you may need...

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