Security

At SyncEzy, we’re more than just an integration company—we’re the backbone that ensures your business operates smoothly, securely, and without interruption. Our technology and infrastructure are designed to be a dependable solution for syncing, storing, and accessing critical business data 24/7, giving you peace of mind.

Securing and protecting your data isn’t just something we talk about; it’s the foundation of our business. We’ve built a robust infrastructure that prioritises stability, availability, and security at every level. At SyncEzy, safeguarding the lifeblood of your business—your data—is our top priority, so you can focus on what truly matters: growing and thriving in your industry.

Compliance and Certifications

At SyncEzy, we place a strong emphasis on compliance with industry-leading security standards and certifications. This ensures our integration services meet the rigorous demands of today’s digital landscape. We understand the environments our customers operate in often require strict adherence to data protection regulations, and we’re committed to helping you achieve and maintain your compliance goals.

Compliance Certifications and Memberships

SyncEzy follows best practices and industry standards to comply with widely accepted security and privacy frameworks. These frameworks are designed to safeguard data, ensure the integrity of our systems, and protect the privacy of our customers.

• SOC 2 Type 2 Certification: SyncEzy is proud to be SOC 2 Type 2 certified, a benchmark that underscores our commitment to securing our customers’ data. SOC 2 is an audit framework developed by the American Institute of CPAs (AICPA) that evaluates a company’s information systems relevant to security, availability, processing integrity, confidentiality, and privacy. Achieving SOC 2 Type 2 certification involves a rigorous, ongoing process that assesses the effectiveness of our internal controls over time, ensuring we consistently meet the highest standards for data security and privacy.
• Continuous Compliance Monitoring: Our commitment to compliance doesn’t end with certification. SyncEzy undergoes regular audits to maintain our SOC 2 Type 2 certification, ensuring that our security practices evolve with the ever-changing threat landscape. We actively monitor our compliance posture, adjusting our policies and procedures to align with new regulations and best practices as they emerge.
• Adherence to Industry Best Practices: Beyond SOC 2 Type 2, SyncEzy aligns its security practices with other globally recognised standards, including those outlined by the National Institute of Standards and Technology (NIST) and the International Organization for Standardization (ISO). These practices guide our approach to risk management, incident response, and the overall security of our infrastructure.

Integrating with Best Security Standards in the Industry

SyncEzy is committed to continuously enhancing the security of our systems and services. We believe that strong security measures are not a one-off effort but an ongoing commitment to safeguarding our customers’ data.

• Security Policies and Procedures: We’ve established comprehensive security policies and procedures designed to comply with required data security standards. These policies govern every aspect of our operations, from data access controls to incident response, ensuring we meet or exceed industry expectations for data protection.
• Regular Security Training: Our teams undergo continuous training on the latest security protocols and threats. This ensures that every member of the SyncEzy team is equipped with the knowledge and skills necessary to uphold our security standards and respond effectively to any potential vulnerabilities.
• Third-Party Audits and Assessments: In addition to our internal audits, SyncEzy engages independent third-party security experts to perform thorough assessments of our security practices. These external audits provide an additional layer of assurance that our controls are robust and effective in protecting customer data.

Security Compliance for Our Customers

SyncEzy’s compliance efforts are designed not only to protect our systems but also to help our customers meet their own compliance requirements.

• Support for Customer Compliance Needs: We understand that our customers may need to comply with various regulatory requirements depending on their industry and location. SyncEzy’s adherence to SOC 2 Type 2 and other best practices ensures that our services support our customers’ compliance efforts, giving you confidence that your data is handled in accordance with the highest standards.
• Access to Compliance Reports: SyncEzy provides access to compliance reports, including our SOC 2 Type 2 report, to customers who require them for their own audits or assessments. These reports are available upon request and may be subject to a signed Non-Disclosure Agreement (NDA).

Data Access and Security Controls

At SyncEzy, we ensure that our team members have access only to the data necessary to perform their current tasks or responsibilities. We rigorously enforce the “essential access” principle, granting user privileges to access or modify data only when absolutely necessary.

Our approach is based on the Role-Based Access Control (RBAC) model, which supports the “least privilege principle.” This model assigns access levels and privileges to specific roles, and in turn, personnel are assigned to these roles based on their responsibilities.

We also prioritise security in our production environments by selecting vendors that comply with SOC 2, ensuring the highest level of protection for your data. Production access is meticulously reviewed on a quarterly basis to maintain this standard.

Network Security

SyncEzy’s commitment to securing your data extends to every aspect of our network architecture. We’ve implemented a multi-layered approach to network security, designed to protect against a wide range of potential threats. Our network security measures are robust, continuously monitored, and regularly updated to keep pace with evolving security challenges.

Dedicated Security Team

SyncEzy’s globally distributed security team is on call 24/7 to respond to any security alerts or events. This team consists of highly trained professionals who specialise in identifying and mitigating potential threats before they can impact our services. Our security team uses cutting-edge tools and technologies to maintain a secure environment, ensuring that your data remains protected around the clock.

Protection and Prevention

SyncEzy leverages AWS (Amazon Web Services) to provide a secure and scalable infrastructure for our integration services. AWS is a leader in cloud security, offering a comprehensive set of services and features that help us protect your data against unauthorised access, data breaches, and other security threats.

Network Security Architecture

Our network security architecture is designed with multiple layers of defence to ensure the protection of sensitive data and systems. We employ a zone-based approach, where more sensitive systems, like database servers, are housed in the most secure zones.

• Multiple Security Zones: SyncEzy’s network is segmented into various security zones, each with different levels of access control and protection. Critical systems, such as databases, are placed in the most trusted zones, where access is highly restricted and monitored.
• Intrusion Detection and Prevention: The ingress and egress points of the SyncEzy application are continuously monitored to detect and prevent unauthorised access. Our intrusion detection and prevention systems are configured to generate alerts for any suspicious activity, allowing our security team to respond swiftly.
• Regular Audits and Network Intelligence: SyncEzy conducts regular audits of our network security, utilising AWS’s advanced network intelligence tools to identify and mitigate potential vulnerabilities. This proactive approach helps us stay ahead of potential threats and ensures the ongoing security of our network.

Monitoring and Incident Response

At SyncEzy, we prioritise the integrity and security of our infrastructure by integrating advanced monitoring tools throughout our systems. Assisting our engineering team, these tools continuously track and assess performance and availability 24/7, ensuring that our services remain efficient and reliable at all times.

Our system’s performance is actively managed through automated systems that efficiently balance workloads and scale resources as needed. Should any part of our environment exceed predefined limits, automated alerts are instantly generated, prompting our cloud engineering team to take swift action.

Recognising the crucial role information systems play in our operations, customer service, and overall business management, SyncEzy follows rigorous security protocols designed to mitigate risks associated with networked systems. Our security management policies, carefully crafted to align with industry best practices, serve as a robust framework guiding the classification of information, resource allocation, communication strategies, and incident management.

Our approach to incident response is comprehensive and proactive. It includes detailed plans for preparation, detection and analysis, containment, remediation, and recovery, with a strong emphasis on continuous improvement. This thorough methodology ensures that we not only address and resolve incidents efficiently but also consistently enhance our security measures based on new insights and lessons learned.

Backups and Data Redundancy

SyncEzy integration instance data is backed up every hour, with encrypted copies securely stored off-site for 30 days. Our infrastructure is fully redundant, utilising multiple AWS data centres in each region to ensure seamless automatic failover and uninterrupted service.

Security of your data is your right and a never-ending mission of SyncEzy. We will continue to work hard to keep your data secure, like we always have. For any further questions on how SyncEzy is focused on security, contact us at [email protected]