Key Features
Right tool for the job
Use FreshDesk as the powerful Help desk system to manage the front end communications and use Simpro to manage the operations Back end.
Ensure nothing gets dropped
Ensure 100% visibility on where all incoming communication is at and what needs to go to Simpro vs what needs to be handled on email.
Less Searching more doing
Seamlessly go from Email / Whatsapp Message / SMS all coming into a Freshdesk Ticket to a Simpro Job or a quote without missing a beat.
Full Visibility
Always have full visibility on where a ticket is and where the connected job or quote is and who is handling an email.
Make Customers Happy
When back office and operations can work better together it’s easier to make customers happy.
Track and Meet SLA’s
Track and meet SLA’s (Service Level Agreements), handle escalations, meet service guarantees and more.
Discover why our customers trust our Simpro and FreshDesk integration to securely run their business. Learn more on our casestudies page.
Do any of these challenges sound familiar ?
Managing Customer communication in shared mailboxes is painful
Team is spending a lot of time copy pasting from Email to Simpro.
Finding it hard to track and meet SLAs (Service Level Agreements)
Finding it hard to keep track of communications with customers and transferring that to techs on the field.
Service Team spends too much time searching for the right records.
Struggling to keep on top of customer communications
Unsure if a particular email was handled and which job or quote it is connected to?
Customer Service Team is chasing their tail to give customers updates on their jobs or quote requests
Shared mailboxes and folder based management is not cutting it anymore?
Finding it Difficult to Manage and deliver on SLAs to large customers?
This Integration at a Glance
Seconds
to go from email to Job
Seconds
to go from email to Quote
+
Jobs Created
+
Quotes Created
We are one of the first Simpro integration partners and have been building Simpro integrations since 2016. We are proud to have over 25 integrations listed on the Simpro integrations page, supporting hundreds of customers. We securely connect numerous third-party products with Simpro, including QB Time, SharePoint, Zoho, Salesforce and Hubspot, Zendesk, TSheets and more. We have a very close partnership with Simpro and participate in all their events and conferences. See you at the next Simprosium.
Check out SyncEzy integrations on the Simpro Integrations Page.
What Our Customers Say About Us
It is above and beyond what we expected, and we’re using it more. And the key things that I’ve seen is all the positive reviews.
Briohny de Vere
Owner at Accelerate Auto Electrics & Air Conditioning
Related Case Studies
Connecting Simpro and FreshDesk
Create Jobs and Quotes in Simpro from emails in seconds with a single click.
Visibility for Customer Service Teams
Give customer service teams clear visibility on Jobs and their status.
Link Jobs and Quotes with Communication
Link Jobs and Quotes with the source customer communication to have full visibility.
Enhance Customer Service
Provide excellent service to customers by handling the transition from customer service to operations better.
Eliminate Manual Data Entry
Eliminate the copy paste of data from Email to Simpro just to create a Job or a Quote in Simpro.
Automated Customer Lookup
Automatically lookup the customer based on email address, fetch the relevant sites and create the right records in Simpro.
Seamless System Switching
Switch seamlessly from Simpro to FreshDesk and back without missing a beat with every ticket and job linked to each other both ways with direct links.
Data Security and Compliance
Data security through multiple security certifications (Soc2 Type 2 and ADA)
24/5 Support Availability
Support anytime anywhere, One of the only integrations backed by a 24 hours support team contactable by chat / email and phone or pre-booked meeting. We are here to help.
Trusted by Hundreds of companies worldwide.
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