SyncEzy Privacy Policy

Privacy Policy

SyncEzy (“SyncEzy,” “we,” “us,” or “our”) respects and values your privacy. We are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and all other applicable privacy laws, including the GDPR (EU,UK), CCPA, and US mobile messaging privacy requirements.

This Privacy Policy explains how we collect, hold, use, disclose, and protect your personal information.

What is Personal Information?

“Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable. This includes information whether true or not, and whether stored in a material form or not.

What Personal Information We Collect

We may collect personal information depending on your interactions with us. This may include:

• Name
• Mailing or street address
• Email address
• Phone number (including numbers used for SMS communications)
• Company name and business identification details
• Billing or financial information
• Login or authentication data for third-party integrations
• Support communications
• Usage and activity data related to our products or integrations
• We do not store full credit card numbers.
• Payments are processed securely by Stripe.

How We Collect Personal Information

We collect information directly through:

• Phone conversations
• In-person interactions
• Online forms, websites, and app usage
• Email or chat communications
• Surveys or feedback forms
• Event participation
• Job applications
• We may also collect personal information from:
• Integration partners
• Third-party applications you connect to SyncEzy
• Publicly available sources (e.g., event or conference lists)

How We Use Personal Information

We use personal information to:

• Provide SyncEzy products, services, and integrations
• Deliver personalised customer experiences
• Respond to enquiries and provide support
• Process transactions and manage billing
• Improve and develop our services
• Conduct internal business operations
• Carry out marketing, research, and service communications
• Maintain platform and data security

Use of Personal Information for SMS Messaging (Required for US Compliance)

If you opt in to receive SMS messages from SyncEzy, we may use your phone number to send:

• Transactional and account alerts
• Integration and system notifications
• Subscription and billing reminders
• Service or product updates
• Support communications
• Promotional or marketing messages (only with explicit consent)
• Message frequency varies. Standard message and data rates may apply.
• You may opt out at any time by texting STOP. Text HELP for help.

We do not share SMS opt-in data, consent, phone numbers, or SMS-related personal information with third parties for marketing or promotional purposes.

Disclosure of Personal Information

We may disclose personal information to:

• Third-party service providers (e.g., integration partners, IT and cloud providers, messaging providers, analytics vendors)
• Professional or legal advisers
• Regulatory authorities if required by law
• Third-party applications you explicitly choose to integrate with
• We do not sell personal information.

Overseas Transfers

We may transfer personal information overseas when necessary to provide our services (e.g., to cloud providers or integration partners).

We ensure that these parties maintain appropriate privacy, confidentiality, and security standards.

Protection of Personal Information

We take reasonable steps to protect your personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access
• Modification
• Disclosure

Protections include:

• Secure infrastructure and encryption
• Role-based access controls
• Firewalls, antivirus, and monitoring systems
• Authentication and security controls across integrations

Cookies and Website Tracking

We use cookies and similar technologies to:

• Improve user experience
• Enable website functionality
• Analyse website traffic
• Support marketing and advertising

You may disable cookies in your browser settings, but some features may not function correctly.

Website Analytics

We use analytics tools to understand usage and improve performance.

While these tools are generally anonymised, some data may become identifiable depending on your interactions.

Direct Marketing

We may send marketing communications if:

You have opted in; You may unsubscribe at any time by using the link in the communication or contacting us.

Retention of Personal Information

We retain personal information only as long as necessary to:

• Provide services
• Meet legal obligations
• Maintain accurate business records
• Resolve disputes
• Manage integrations

Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us.

We respond to most requests within 10 business days.

Third-Party Integrations

SyncEzy enables integrations with third-party services.

When you connect a third-party service:

• You authorise SyncEzy to exchange data with that service
• Data is shared according to both SyncEzy’s and the third-party’s privacy policies
• We recommend reviewing the connected service’s privacy policy prior to connection
• We do not store your third-party passwords directly.
• Access tokens are encrypted and securely managed.

Payment Processing

• Payments are processed via Stripe.
• SyncEzy does not store full credit card details.
• Stripe’s security and privacy practices apply to all payment processing activities.

GDPR Information (EU & UK Residents)

If you reside in the EU or UK, you have the following rights:

• Right to access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to object
• Right to data portability
• Requests can be made by contacting us.

CCPA Information (California Residents)

If you are a California resident, you have:

• Right to Know – what personal information we collect
• Right to Delete – your personal information
• Right to Non-Discrimination – equal service for exercising privacy rights
• We do not sell personal information.

We collect the following CCPA categories:

• Identifiers (e.g., name, email, phone)
• Commercial information (e.g., purchase history)
• Internet activity
• Professional or employment information
• We verify identity before responding to CCPA requests.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

Email: privacy@syncezy.com

Phone: 

• AUS: +61 2 9136 9448
• NZ: +64 9 303 2999
• UK: +44 203 670 1109
• US: +1 720 500 9302

Post: Attention: Privacy Officer, SyncEzy, 222 Ferris Rd, Cobblebank, Victoria, Australia 3338