As a company we have always put Support before Sales, This has been our philosophy from day one that if you take care of existing customers the business will take care of itself.
Based on this philosophy, we always invested more in our support organization, in the ratio between our sales and support staff.
The last thing we want is for customers to feel not supported.
As a reflection of the international company that SyncEzy is today, we now have customers in 20 + countries across many different time zones. We want to ensure that all of our clients are supported irrespective of when they need support.
We have invested further in the training and development of our support organization. Many staff members have now been trained and certified by partners software organizations like simPRO, Zoho and Procore.
We hope the additional support hours will help you should you ever need any help from us. We are just a chat, phone call or email away, twenty-four hours a day 5 days a week.
Come and say hello 🙂
PS: another small thing if you ever call us on the phone, remember to press #1 for Support and #2 for Sales.