Now more than ever, it is vital for businesses to have at minimum, a basic social media presence. Social Media network use is growing exponentially year on year. More and more existing and potential customers are turning to social media for product reviews, advice, complaints, customer service inquiries and to shop for something of interest.… Continue reading Make your business Zoho Social…Schedule, Collaborate, Monitor and Analyse

There are many, many ways to ask for feedback here is one that relies on the ever so popular net promoter score based scoring system. Automated Customer feedback survey It’s simple, short and gets results. The customers get one single email that asks to rate your service on a scale of 1 to 10. Each… Continue reading Measuring customer satisfaction intelligently

How to do social the right way with less than 30 minutes every two weeks ? This is what inactive / dormant social media pages look like. Makes you wonder if the business is still open ? You know the story, you’ve seen businesses who create social media pages only to neglect them after a… Continue reading Social Media the right way ?