SyncEzy Privacy Policy

Privacy Policy

SyncEzy respects and values your privacy. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. This Privacy Policy explains how we collect, hold, use, and disclose your personal information, and how we maintain the quality and security of your personal information.

What is Personal Information?

“Personal information” is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether it is recorded in a material form or not. This includes information or an opinion that personally identifies you either directly or indirectly.

Collection of Personal Information

We collect personal information about you based on the nature of your dealings with us. This may include your:

• Name
• Mailing or Street Address
• Email Address
• Phone number
• Company name and Business Identification Details.
• Finance Information

How We Collect Personal Information

Your personal information is collected directly from you through:

• Phone interactions
• In-person interactions
• Online engagements
• Survey or questionnaire participation
• Event attendance
• Subscriptions to our mailing lists
• Job applications

We may also collect personal information from third parties or publicly available sources, for example, conference or event organisers.

Use of Personal Information

We use your personal information to:

• Provide requested information and services
• Deliver personalised service experiences
• Improve the quality of our services
• Conduct internal administrative tasks
• Undertake marketing and research activities

Disclosure of Personal Information

We may disclose your personal information to third parties in circumstances you would reasonably expect. This includes sharing with:

• Third-party service providers (e.g., Integration Partners, IT providers)
• Marketing providers
• Professional advisors

Overseas Transfer of Personal Information

We may transfer personal information to overseas third parties when you have consented to such transfer. We ensure that these parties maintain appropriate privacy and security standards.

Protection of Personal Information

We take reasonable steps to ensure your personal information is protected from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes having:

• Industry-standard security measures at our premises and for our databases
• Restricted access to personal information to necessary personnel only
• Technological safeguards like antivirus software and firewalls

Cookies and Online Activity

Our websites use cookies to enhance user experience and service functionality. You can adjust your browser settings to refuse cookies, but this may affect website functionality.

Website Analytics

We use analytics to understand website traffic and improve our services. While mostly anonymous, these data may be linked to you under certain circumstances.

Direct Marketing

You may receive marketing communications from us if you have consented to such communications, in compliance with the Australian Spam Act 2003 (Cth). You can opt-out at any time.

Retention of Personal Information

We retain your personal information only for as long as necessary for our operations, or as required by law.

Access and Correction of Personal Information

You may request access to or correction of your personal information by contacting us. We aim to respond within 10 days.

Third-Party Sites

Our website may contain links to third-party websites, which are not governed by this Privacy Policy.

Third-Party Service Integration

We enable integration with third-party services, which may involve sharing your login credentials and personal data with these services as governed by their privacy policies.

Third-Party Payment Processor

We use Stripe for processing payments, without retaining any personally identifiable financial information.

---

GDPR Compliance for Residents of the UK and EU

For residents of the United Kingdom and the European Union, SyncEzy complies with the General Data Protection Regulation (GDPR). We are committed to ensuring the protection of your personal data and your rights to data privacy and security.

Your Rights Under GDPR

Under GDPR, you have the following rights:

• Right to Access: You have the right to access your personal data that we hold.
• Right to Rectification: You have the right to request the correction of inaccurate personal data.
• Right to Erasure: You can request the deletion of your personal data, under certain conditions.
• Right to Restrict Processing: You can request the restriction of processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to the processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request the transfer of your personal data to another organisation, or directly to you, under certain conditions.

---

CCPA Compliance for California Residents

In accordance with the California Consumer Privacy Act (CCPA), if you are a resident of California, you have the following rights:

• Right to Know: You have the right to request disclosure of the specific pieces and categories of personal information that we have collected about you.
• Right to Delete: You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions.
• Right to Non-Discrimination: You will not receive any discriminatory treatment for exercising any of your privacy rights conferred by the CCPA.

Categories of Personal Information Collected

We collect the following categories of personal information:

• Identifiers such as a real name, alias, postal address, unique personal identifier, email address, account name, Social Security numbers, driver’s licence numbers, passport numbers, or other similar identifiers.
• Characteristics of protected classifications under California or federal law.
• Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

Categories of Sources

We collect these categories of personal information directly from our California residents or their agents. We may also indirectly collect information from you through your interaction with our services or from other sources including publicly accessible databases.

Business or Commercial Purpose for Collecting and Sharing Personal Information

We collect and share your personal information for business purposes only, such as providing you with our services, processing your transactions, and maintaining your account. We do not sell your personal information.

Contact for More Information

If you have any questions or concerns about our practices with regard to your personal information under the CCPA, please contact us at the provided contact details in our Privacy Policy.

---

We take reasonable steps to verify your identity before granting access or making corrections to your personal data. If you wish to exercise any of these rights, please contact us using the contact details provided in this policy.

Contact Us

For any privacy-related questions or concerns, please contact us at:

Email: [email protected]

Phone: 

• AUS: +61 2 9136 9448
• NZ: +64 9 303 2999
• UK: +44 203 670 1109
• US: +1 720 500 9302

Post: Attention: Privacy Officer – 222 Ferris Rd, Cobblebank Victoria, Australia 3338