Your website is often the first touch your potential customers have with your business. When a prospect lands on your website, you have only a few moments to grab their attention, engage them and capture them before they slip away and become another traffic statistic.
SalesIQ by Zoho gives your website an intuitive, intelligent set of tools to do this easily, so that your traffic converts into qualified leads and then into SALES.
#1 Online Chat
An online chat widget on your website lets you engage your prospects in a way that is easy and convenient for them, while capturing their details so you can nurture them and turn them into customers.
You can answer their questions, remove their doubts and qualify them, without them needing to make a phone call or initiate contact, even from your mobile, so you have every opportunity to convert your website traffic in paying customers.
#2 Daily Visitor Reports
Knowledge is so important – you can’t improve what you don’t measure. Zoho SalesIQ sends daily and monthly summary reports to your email that outline Website Traffic, Conversion Rates, Agent Performance, Lead Sources and more.
Zoho SalesIQ reports are easy to compare and spot trends. Make smarter business decisions by analysng top agents, active departments, unique visitors and other key metrics.
#3 Connect to CRM
Connect Zoho SalesIQ with Zoho CRM and improve conversions via follow ups. Get better context via visitor information history. Add leads, contacts, follow-up tasks, and potentials right from the chat window.
Maximise the value of live chats with your website visitors. Interacting visitors are prospects for your business. Automatically convert your live chats into leads or contacts and add potential. Push them directly into Zoho CRM, right from your chat window.
See your previous interactions with visitors directly inside SalesIQ for existing CRM leads. Assign follow up actions in CRM.
u#4 Visitor Insights and Lead Scoring
Website visitor tracking is critical for targeted engagement of both new and returning visitors. You can access an insightful visitor list of ALL your visitors, prioritised on their score. Personalise your prospect engagement by analysing their site behaviour and pages of interest. Follow up effectively with nimble notes.
Define the rules for your ideal hot, warm and cold prospects by understanding their actions of interest on your website. Make your lead scoring more targeted by bringing in elements like traffic source, visitor’s current page, country and 20 other criteria based on behavior that defines a visitor’s level of interest.
Segment website visitors based on their level of interest. Hot and warm prospects will stay inside the rings, while cold prospects are moved out as stars. You can prioritise visitors and spend more time on those who need your attention!
#5 Auto Trigger Online Chat
Track a visitor from the moment they enter your site. Identify sales-ready leads by defining your own qualifiers, using SalesIQ website live chat software. Initiate a real-time conversation with them at any point by setting up automatic triggers.
Make it easier for your visitors to find what they want, by making it available in your website live chat window. Use the in-chat knowledge base to embed links to popular items like FAQs, articles, and anything else they might look for, inside your live chat template.
Set up an offline agent to handle questions when your staff aren’t around to help. Zoho’s live chat software provides you with multiple options to build a customised chatbot that will cater to your requirements.
Ultimately, you have one chance to grab that visitor and convert it to a sale. Make it count!