For many businesses, their main communications channel is email, with prospective clients and existing clients using email to ask questions, request pricing and send requests. For too long, customer service staff have needed to copy & paste email threads (or screenshot them) to paste into their job management software so field staff could be booked… Continue reading Turning support tickets into customers

We’ve built the simPRO to Zoho Desk integration for companies needing to: In the following video, we’ll walk through some of the main benefits of the integration. Zoho Desk to simPRO – Demo from SyncEzy on Vimeo.

Reader Question: What are the integration capabilities of simPRO with an email marketing provider like MailChimp. I’m interested in triggering emails to follow up quotes and then having the ability to identify when a lead/customer transitions through the different stages from lead to quote to customer to customer master mailing list. And then sending specific… Continue reading FAQs – simPRO email follow-up?

simPRO CRM? A client who had connected simPRO to Xero recently asked if they could add a CRM to simPRO. They were using simPRO as their field service management software but wanted extra features. They felt that they needed a: Ultimately, they were looking to have simPRO as the core of their business with all… Continue reading Adding a CRM to simPRO

Now more than ever, it is vital for businesses to have at minimum, a basic social media presence. Social Media network use is growing exponentially year on year. More and more existing and potential customers are turning to social media for product reviews, advice, complaints, customer service inquiries and to shop for something of interest.… Continue reading Make your business Zoho Social…Schedule, Collaborate, Monitor and Analyse

Most businesses have unique business processes. These processes are a major factor when deciding on their software requirements as the software will need to be robust enough to provide a huge amount of capabilities to handle these unique business processes.  Zoho CRM understands these unique requirements well. To ensure that instructions and processes are followed,… Continue reading How Blueprint in Zoho CRM can help your business