Key Features
Automatic Ticket Creation
Create Zoho Desk tickets automatically from job updates, notes, or issues raised in BigChange.
Two-Way Synchronisation
Keep job details, customer information, and ticket status synced between BigChange and Zoho Desk in real time.
Full Job & Support Visibility
Empower your support agents with full visibility into job histories and customer interactions — no more switching between systems.
Real-Time Notifications
Stay informed with instant updates as jobs progress or tickets change status — ensuring quick follow-ups and customer satisfaction.
Custom Field Mapping
Map your BigChange job data to relevant Zoho Desk fields, so all critical information flows where it’s needed.
Boost SLA Compliance
Route tickets to the right team based on job details or regions, helping your team meet SLAs consistently.
Minimise Manual Effort
Eliminate double data entry and reduce the chance of errors — saving your team time and improving support quality.
Discover why our customers trust our integration to securely run their business. Learn more on our case studies page.
If any of these challenges sound familiar, this integration is for you.
Managing Customer communication in shared mailboxes is painful
Team is spending a lot of time copy pasting from Email to Simpro.
You are finding it hard to keep track of communications with customers and transferring that to techs on the field.
Service Team spends too much time searching for the right records.
Struggling to keep on top of customer communications
Unsure if a particular email was handled and what job or quote it is connected to?
Customer Service Team is chasing their tail to give customers updates on their jobs or quote requests
Shared mailboxes and folder based management is not cutting it anymore?
Finding it Difficult to Manage and deliver on SLAs to large customers?
Simplify Workflows, Amplify Success.
+
Deep Integrations
Million +
Records synced per month
Countries
Hour
Support
BigChange is a pioneering provider of software solutions for trades and field service businesses across multiple industries. Combining innovative software and hardware, with intelligent AI features, BigChange empowers businesses to simplify operations, scale seamlessly, and achieve extraordinary results.
We’ve been an official Integration Partner with Zoho since 2018, and have multiple integrations listed and approved on the Zoho Marketplace. We have been a Premium Zoho Partner, supporting Zoho customers globally with a team of Zoho Certified technical staff. Check us out on Zoho Marketplace or at a future Zoholics event!
What Our Customers Say About Us
It is above and beyond what we expected, and we’re using it more. And the key things that I’ve seen is all the positive reviews.
Briohny de Vere
Owner at Accelerate Auto Electrics & Air ConditioningWe did extensive research for the best CRM to integrate with our Simpro job management software before choosing Zoho CRM plus. A big part of our decision was the expertise and experience (and patience!) of Hari and his team at SyncEzy. They consistently work to add value to our investment in Zoho CRM and are very easy to work with.
Peter Cherry
Group General Manager, BTSI have nothing but High praise for Hari, Penelope and the team at SyncEzy. They have been fantastic in supporting us. I wish more software companies could be like them. Highly recommend! 5 Star service.
Lisa Paris
Operations Manager, Plum Heating & CoolingRelated Case Studies
Trusted by Hundreds of companies worldwide.
More About BigChange & Zoho Desk
SyncEzy Attends Simprosium
SyncEzy has been a proud Simpro partner for many years, and we’ve been part of Simprosium year after year. Below are some photos from past events, including our booth and
Hari Iyer | SyncEzy
CEO
How to Integrate Asset Management Systems with Simpro: Streamlining Data Flows with SyncEzy
Managing thousands of assets across multiple locations is complex. Whether those assets are medical devices, field equipment, vehicles, or IT infrastructure, keeping track of maintenance schedules, expiry dates, SIM connectivity,
Hari Iyer | SyncEzy
CEO
Why Trade Businesses Should Ditch the Shared Mailbox for a Help Desk System
Still using office@, service@, or sales@yourdomain.com as a catch-all inbox for your trade business? It might seem simple—but that shared mailbox is costing you time and money, dropping the ball
Hari Iyer | SyncEzy
CEOSoftware Partnerships
Frequently Asked Questions
100% bulletproof security with 256 Bit encryption, plus we do not store any client details on our servers.
Providing fixed pricing on integrations is difficult as different-sized companies have different requirements & support levels (i.e. a 5-person business vs a 500-person, multi-site company). Our team are specialists in tailoring implementation & support packages that make sense for a business of your size. Click the “Chat Now” button on the bottom right of this page to start the conversation.
- Register a SyncEzy Account
- Find the Simpro / Zoho integration from the Integration library
- Subscribe to the simpro / Zoho integration.
- Authenticate Simpro
- Authenticate Zoho
- Complete the configuration steps.
We pride ourselves on the quality of our support and have the testimonials from customers to prove it. It is no wonder that most customers have stayed with us for more than 3 years!
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