Console to ServiceM8 Integration FAQs

Console and ServiceM8 working together

Property managers are loving our Console to ServiceM8 integration and we want to answer some questions that potential customers have about the integration.

How does the sync work?

Information from Console is synced across to ServiceM8. The integration extracts and updates rental property and contact data from Console to ServiceM8 every two hours.

Why do we need to connect Console to ServiceM8?

By connecting your property management software to the job management platform of your local tradespeople, you can easily send across the data they need for conducting routine maintenance on your rental properties.

Does it keep my ServiceM8 contact records updated?

Our integration syncs across all property & tenant, landlord and property manager contact information automatically into ServiceM8 and keeps this information updated through any changes happening in Console.

What trades will find this integration useful?

This integration will be useful for:

• Electricians conducting smoke alarm checks, electrical safety checks and essential fire safety checks
• Gas plumbers conducting gas safety checks
• Local tradies conducting corded blind safety checks

What is the benefit of this integration for field service workers?

Service workers who use ServiceM8 and have it connected to Console will become the default service provider for the agency as the process for transferring new maintenance jobs will be so easy. Contact information in ServiceM8 will also be automatically updated with tenant details.

Field workers get the early mover advantage and capture the market by locking in contracts to maintain complete rent rolls for property managers, while the market is adapting to the new legislation.

The integration also reduces the workload and admin for trade companies as they don’t have to manually enter the work order data and create sites & contacts.

Can managers choose the tenants that get synced across to ServiceM8?

Yes, they can either sync across all contacts or can sync across contacts with a specific tag only.

How does the integration benefit property managers?

By having selected tenants synced across, it reduces the workload for property managers as they don’t have to create hundreds of work orders manually.

Is the integration worth the investment?

For the cost of a single missed visit from incorrectly completed job data, you’ll have a solid system for managing job allocation and tenant database updates.

How do I get started?

If you’re interested in having ServiceM8 and Console working together, get in touch with our sales team to discuss the next steps.