With 2020 fast approaching, why not make a New Year’s resolution to kick start your business’ sales and marketing capacity with a CRM.  Unlike most New Year resolutions implementing a CRM in your business means less work for a greater gain throughout 2020.  There are many CRM services available to users and they benefit businesses of all… Continue reading How a CRM can benefit your Sales & Marketing

Have you outgrown your manual customer support methods? Are customer requests slipping through the cracks?  The time may have come for you to consider a better way to manage your customer service – an online help desk platform. Here are 10 reasons you may need an Online Help Desk: 1. You have a team of… Continue reading 10 Reasons You Need an Online Help Desk

There comes a point in your business when you just can’t keep up.  Leads, customers, tasks – things eventually start to slip through the cracks.  One very effective way to take care of this problem, and supercharge your business in ways you haven’t even thought of yet, is to implement a CRM (or Customer Relationship… Continue reading 10 Signs You Need a CRM

Turn your happy customers into raving fans! It doesn’t need to be a huge task to get more referrals from your existing customers. Using the Syncezy simPRO – Infusionsoft integration you can make sure your are wowing your existing customers and automating the process of gathering new customers via referral. The key to a referral… Continue reading How to get more referrals

These days there’s hardly a service that doesn’t send you a post sales survey, if you’re not doing this you’re missing out big time on opportunities to wow your customers and convert any potentially negative experiences and reviews into positive ones. Here’s an example from Air Asia. The first email starts simply enough with a… Continue reading Net Promoter Score everywhere you see….

There are many, many ways to ask for feedback here is one that relies on the ever so popular net promoter score based scoring system. Automated Customer feedback survey It’s simple, short and gets results. The customers get one single email that asks to rate your service on a scale of 1 to 10. Each… Continue reading Measuring customer satisfaction intelligently