There comes a point in your business when you just can’t keep up.  Leads, customers, tasks – things eventually start to slip through the cracks.  One very effective way to take care of this problem, and supercharge your business in ways you haven’t even thought of yet, is to implement a CRM (or Customer Relationship… Continue reading 10 Signs You Need a CRM

Turn your happy customers into raving fans! It doesn’t need to be a huge task to get more referrals from your existing customers. Using the Syncezy simPRO – Infusionsoft integration you can make sure your are wowing your existing customers and automating the process of gathering new customers via referral. The key to a referral… Continue reading How to get more referrals

These days there’s hardly a service that doesn’t send you a post sales survey, if you’re not doing this you’re missing out big time on opportunities to wow your customers and convert any potentially negative experiences and reviews into positive ones. Here’s an example from Air Asia. The first email starts simply enough with a… Continue reading Net Promoter Score everywhere you see….

There are many, many ways to ask for feedback here is one that relies on the ever so popular net promoter score based scoring system. Automated Customer feedback survey It’s simple, short and gets results. The customers get one single email that asks to rate your service on a scale of 1 to 10. Each… Continue reading Measuring customer satisfaction intelligently

We all know about the wonders that Infusionsoft can do with external communication and sending intelligent emails to customers and more. But that’s just one thing it can do, you can put the same intelligence to use internally to improve your team morale, company culture and do something special for employees.  Now traditionally all of… Continue reading Use Infusionsoft to make Employees Happy !!!

Imagine if every time your friends call you they had to identify themselves, spell their name before you could talk to them, I bet it wouldn’t be a very pleasant interaction. If that is the case for your friends why treat your customers any differently? Every time a customer calls your office number and has… Continue reading The personal touch in phonecalls